Question 1

How do I subscribe to Qumra?

Accepted Answer

Pick the plan that suits you and get started right away in a few quick, simple steps.

Question 2

Is there a trial period before I pay?

Accepted Answer

Yes. You start with a free trial to explore every feature, and you pay nothing until you decide to continue.

Question 3

What is the difference between the plans?

Accepted Answer

Plans differ in product and order limits, support level and advanced features — you will find the full comparison above.

Question 4

Does a plan limit products or users?

Accepted Answer

Each plan sets how many products and team members it allows, and you can upgrade whenever you need more room.

Question 5

Does one subscription cover more than one store?

Accepted Answer

Each subscription covers a single store, and you can add another subscription for a new store and manage both from one account.

Question 6

Which payment and invoicing options are available?

Accepted Answer

We offer multiple payment methods, and you can track invoices and manage your subscription easily.

Question 7

Do I get a tax invoice in my company's name?

Accepted Answer

Yes. Add your company details and tax number once, and an official invoice is issued for every payment.

Question 8

Can I pay by bank transfer?

Accepted Answer

Alongside cards and e-wallets, you can pay by bank transfer and your subscription is activated once the transfer is confirmed.

Question 9

Where can I find my payment and invoice history?

Accepted Answer

All your invoices and past payments live on the subscription page in your dashboard, and you can download any invoice as a PDF.

Question 10

Are my card details stored securely?

Accepted Answer

We never keep your card details on our systems — payments are processed by certified, fully secure payment gateways.

Question 11

How do upgrades and renewals work?

Accepted Answer

You can upgrade your plan or renew your subscription from the dashboard at any time.

Question 12

Do I only pay the difference when upgrading?

Accepted Answer

Yes. What is left of your current subscription is credited against the new plan, so you never pay twice.

Question 13

Can I move down to a smaller plan?

Accepted Answer

You can switch to a smaller plan at the start of your next cycle, as long as your products and team fit its limits.

Question 14

Does my subscription renew automatically?

Accepted Answer

It renews automatically so your store never stops. We remind you before the renewal date, and you can turn it off yourself at any time.

Question 15

Can I cancel my subscription at any time?

Accepted Answer

Yes. You can cancel any time with no commitment, and your store keeps running until the end of the period you paid for.

Question 16

How can I reach technical support?

Accepted Answer

Our support team is available to help you and answer your questions through every available channel.

Question 17

Does the level of support differ between plans?

Accepted Answer

Every plan includes technical support, while higher plans add faster channels and advisory support for growing your store.

Question 18

Will you help me set up my store after subscribing?

Accepted Answer

Once you subscribe we help you set up your store and connect payments and shipping so you can take your first order with confidence.

Question 19

How long does a support ticket take?

Accepted Answer

We handle requests by priority, and urgent store-blocking issues get an immediate response.

Question 20

I have a billing question — who do I contact?

Accepted Answer

The same support team handles subscription and invoice questions and routes you to the right specialist without waiting.

Start your journey with Qumra and pick the plan that matches your ambition

Store plans that grow with your business