Your privacy and the security of your data
are our top priority

Introduction

At Qumra, we respect your privacy and aim to handle your data in a clear and secure way.

This policy explains, in simple terms, the kind of information we may collect, why we use it, and how we handle it when you use the Qumra platform.

By using the platform, you acknowledge that you have read this policy.

1. The information we may collect

We may need some information in order to run your account and provide Qumra's services, such as:

• Your name.
• Your phone number.
• Your email address.
• Sign-in and account details.
• Your store's name and the data you add to it.
• Information about the products and orders you use the platform to manage.
• The payment information needed to complete payments or subscriptions.

We may request additional information where it is necessary to verify the account or to activate certain services.

A commercial registration or tax card is not required to create an individual merchant account on Qumra. Verification requirements may differ depending on the service used and the nature of the account.

2. Information collected automatically

Some technical information may be collected while you use the platform, such as:

• Device and browser type.
• Operating system.
• IP address.
• The pages and features that are used.
• The time and date the platform is used.
• Data that helps us improve the platform's performance and security.

We may use cookies and similar technologies where they are necessary to run the platform and improve your experience.

3. Your customers' data

If you use Qumra to create a store, you may add or process data belonging to your store's customers, such as contact details and orders.

You are responsible for making sure you have the right to collect and use that data in the way the applicable laws permit.

Qumra handles that data to the extent necessary to provide the platform's services and run the store.

4. Why do we use your data?

We use the information we collect in order to:

• Run your account and your store.
• Provide Qumra's services.
• Process subscriptions and payments.
• Provide technical support.
• Communicate with you about your account or our services.
• Improve the platform and develop its features.
• Protect the platform from fraud and misuse.
• Detect technical problems and errors.
• Comply with legal requirements where that is required.
• Send marketing messages where the laws permit it and where the required consent is in place.

5. Data sharing

We do not sell your personal data.

We may share or process some data with service providers that help us run Qumra, such as:

• Payment providers.
• Hosting and technical infrastructure services.
• Analytics and security tools.
• Technical service and support providers.

This happens to the extent necessary to provide the service, protect the platform or carry out our obligations.

We may disclose information where that is required by law or in response to a valid legal request.

6. Payment data

Payments may be processed through third-party payment service providers.

Using Qumra does not mean that Qumra itself keeps your full bank card details.

The processing of payment data is also subject to the policies of the payment provider used.

7. Data protection

We use appropriate technical and organisational measures to help protect data from unauthorised access, use, alteration or loss.

That said, no electronic means can be guaranteed to be 100% secure.

8. Data retention

We retain your data for as long as your account is active, and for the period necessary to provide Qumra's services or to comply with applicable legal or accounting requirements.

When your account is deleted, we handle your data according to our applicable retention and deletion policies, keeping any data whose retention is legally required or necessary for legitimate purposes such as resolving disputes or protecting Qumra's rights.

9. Your rights

Depending on the type of data and the applicable laws, you may have the right to:

• Know what data we hold about you.
• Request the correction of incorrect data.
• Request the deletion of some data.
• Object to certain uses of the data.
• Withdraw consent where the use is based on consent.

Exceptions may apply where we are legally obliged to retain certain data.

10. Updates

We may update the privacy policy from time to time as Qumra's services develop or as legal requirements change.

If there is a significant change, we will aim to make it clear to users through the platform or the appropriate channels.

11. Contacting us

If you have a question about your privacy or about how your data is used, you can contact the Qumra team through the official support channels available inside the platform.