Terms of using Qumra

1. What is Qumra?

Qumra is a technology platform that helps merchants create and manage online stores, products, orders and other e-commerce tools.

Qumra is not the actual seller of the products listed on merchants' stores.

The relationship concerning the sale of a product or a service is between the merchant and their customer.

2. Your account

You are responsible for:

• Providing correct information when creating the account.
• Keeping your password and sign-in details confidential.
• Not sharing your account in a way that puts it at risk.
• Updating your account details when they change.
• Using the account for lawful and legitimate purposes.

You can create an account as an individual merchant even if you do not have a commercial registration.

Qumra may request additional information in some cases, such as activating certain services or where there is a security or regulatory need to verify the account.

3. Your store and your products

You are responsible for everything you publish or display inside your store, including:

• The products.
• The prices.
• The images.
• The descriptions.
• The offers.
• The contact details.
• The information provided to customers.

The information you display must be accurate and not misleading.

You must also hold the rights needed to use the images, text and trademarks you add to your store.

4. Products and activities that are not allowed

Qumra may not be used to sell or promote unlawful products or activities.

That includes, for example:

• Weapons and ammunition.
• Drugs and illegal substances.
• Unlicensed medical products where the law requires a licence.
• Counterfeit products or products that infringe intellectual property rights.
• Stolen products.
• Unlicensed gambling.
• Pirated software.
• Tools for breaking into systems or circumventing licences.
• Any activity the law prohibits.

The list of products and activities that are not allowed may be updated when needed.

5. Content review

Qumra may review some of the content or products published on the platform for reasons of security or compliance with the platform's policies.

If the breach is minor, we may ask you to correct it before taking any further action.

In serious cases, such as fraud, unlawful activity or prohibited products, we may remove the content or suspend the store immediately.

6. Suspending an account or a store

An account may be suspended or shut down in cases such as:

• Using the platform in an unlawful way.
• Selling prohibited products.
• Fraud or attempted fraud.
• Deliberately providing falsified information.
• Misusing Qumra's services.
• A security risk to the platform or to its users.
• Repeated breaches after a warning.

Where it is appropriate, we will explain the reason for the action and give the merchant a chance to put it right.

7. Appeals

If content has been removed or a store suspended because of a breach, you can contact the support team and ask for the decision to be reviewed.

We will review the request and the information provided, and let you know the outcome.

8. Subscriptions and payments

Subscriptions and prices follow what is shown inside Qumra at the time of subscribing.

Prices, plans or features may change from time to time, and no change applies retroactively to a period already paid for unless that is stated explicitly.

Where there is a trial period or a special offer, its conditions are set out at the time you take it up.

Payments are made through the payment methods available on the platform, and a payment may be processed by an external payment provider. Qumra is not a licensed payment services provider, and payments are subject to the policies and terms of the payment provider used.

9. Qumra's responsibility

We make reasonable efforts to keep the platform running and to provide the services as expected.

Even so, technical faults or temporary outages may sometimes happen because of maintenance, technical problems or reasons outside our control.

Qumra is not responsible for:

• The quality of the products the merchant sells.
• The accuracy of the information the merchant puts in their store.
• Agreements or disputes between the merchant and their customer.
• Shipping carried out by external parties.
• Losses arising from the merchant using the platform in breach of these terms.

Using Qumra does not mean the platform guarantees that the merchant will make sales or profits.

10. Intellectual property

All of Qumra's rights relating to the platform, the software, the designs, the trademark and its content are reserved to the company or to the relevant rights holders.

The merchant keeps their rights in the content and data they own, while granting Qumra the rights needed to use and operate them inside the platform.

11. Artificial intelligence services

Qumra may include artificial intelligence tools that help write product descriptions, generate marketing ideas or provide initial assistance.

The output of artificial intelligence may contain mistakes, so the merchant should review the content before publishing it.

The artificial intelligence tools in Qumra are not a substitute for specialised legal, medical or financial advice.

12. Changes to these terms

We may update these terms as Qumra develops or as new services are added.

Where a change is material, we will try to explain it to users in a suitable way.

Continuing to use the platform after the terms are updated means you accept the updated version, to the extent the law permits.

13. Contact

If you have a question, a complaint or an objection, you can contact us through the official support channels available inside Qumra.